About MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982! 

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.  

The MEGT Difference

We’re proud to be certified as a Great Place to Work and understand the importance of work life balance.  Here are some of our meaningful benefits to support you and your career at MEGT: 

• Flexible working arrangements  
• 14 weeks paid parental leave, plus ongoing support via Circle In
• Generous leave entitlements, including 3 paid Christmas close-down days
• Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
• Corporate travel rates for personal use
• Option to buy or cash out annual leave
• Salary packaging available (non-PBI)
• Ongoing development with study support
• Employee Assistance Program (includes Nurse on Call)
• Retail and entertainment discounts
• Pro-rata long service leave after 7 years 

The Opportunity 

Based from Cairns, you’ll be part of a united, fun, and close-knit team delivering exceptional service to both internal and external customers. Your savvy approach will shine as you manage inbound calls, emails, and administrative support, ensuring contracts are processed efficiently and assisting field staff to thrive in their roles. 

This dynamic position lets you collaborate with stakeholders, solve challenges, and strengthen MEGT’s reputation by fostering strong relationships and delivering outstanding outcomes. In this role, you will:

• Deliver outstanding customer service over the phone and via email. 
• Assist with Training Contracts, incentive claims, support loan applications, and related documentation.
• Address and follow up customer enquiries within service standards.
• Maintain and update customer records accurately.
• Support customers with completing program-related forms. 

About You

You will be a driven, motivated and passionate professional with a background in administration, sales support or customer service including:  

• Excellent communication and interpersonal skills via both phone and email.
• Ability to build relationships with various internal and external stakeholders.
• Accurate and efficient date entry skills with a high attention to detail.
• High computer literacy across various software.
• Demonstrated ability to interpret and analyse information.
• Proven experience in meeting set KPIs and customer service standards.
• Strong initiative and ability to self manage workloads.