About MEGT  

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982! 

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.  

The MEGT Difference 
 
We’re proud to be certified as a Great Place to Work and understand the importance of work life balance.  Here are some of our meaningful benefits to support you and your career at MEGT: 

• 14 weeks paid parental leave 
• Know someone great? Refer them and earn a $500 MEGT My Benefits voucher 
• Generous leave entitlements, including 3 paid Christmas close-down days 
• Exclusive discounts on private health insurance (HCF, Bupa, Medibank) 
• Corporate travel rates for personal use 
• Option to buy or cash out annual leave 
• Salary packaging available (non-PBI) 
• Ongoing development with study support 
• Employee Assistance Program (includes Nurse on Call) 
• Retail and entertainment discounts 
• Pro-rata long service leave after 7 years 

The Opportunity 

Based in Altona North, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers!

As a Customer Service Officer, you’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.  

About you 

You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re adaptable, confident handling enquiries, juggling priorities, and exceeding service standards: 

• Demonstrated ability to foster positive relationships with various stakeholders  
• Excellent oral and written communication skills 
• Confidence in dealing with enquiries face to face and managing competing priorities  
• Proven experience in exceeding customer service standards 
• High computer literacy  
• Efficiency working autonomously  

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

The MEGT Commitment 

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.