The Opportunity

Based in Milton, this is your chance to join MEGT’s Apprenticeship Connect Provider division—Australia’s largest single provider—and make an impact! 

As a Customer Service Officer – Central Processing Unit (CPU), you’ll join our State Training Authority (STA) team and play a key role in delivering quality service to our traineeships/apprenticeship customers. This process-driven position focuses on assessing eligibility, processing contracts, and ensuring compliance with government guidelines and MEGT’s internal standards.

You’ll thrive in a supportive, diverse team environment where accuracy, consistency, and teamwork matter.

• Process contracts and documentation accurately and efficiently within required timeframes and KPIs.
• Assess eligibility and ensure all work complies with contract and policy requirements.
• Refer customers to relevant agencies such as State Training Authorities (STAs) and Registered Training Organisations (RTOs).
• Manage your workload effectively, resolving complex issues or escalating as needed.
• Provide professional support to internal and external stakeholders.
• Maintain accurate and confidential records in line with DEWR and STA requirements.

About you 

You bring customer service and administration experience, strong attention to detail, and pride in delivering consistent, high-quality work, along with:

• Strong written and verbal communication skills.
• Tech-savvy and comfortable working across multiple systems and databases.
• Problem-solving mindset with the ability to collaborate with internal teams for effective solutions.
• Analytical abilities to interpret and evaluate information.
• Self-managed, organised, and adaptable to routine, process-driven work.
• Commitment to confidentiality and continuous development.
• Knowledge of the Australian Apprenticeship Support Services Program (desirable).

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982! 

We’re proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

• Hybrid & flexible working options
• Fully maintained company car
• 14 weeks paid parental leave after 6 months
• $500 My Benefits voucher referral bonus
• 3 paid Christmas close-down days 
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years 
• Salary packaging available (non-PBI) 
• Professional development & study support 
• Travel, retail, entertainment and health insurance discounts  
• Employee Assistance Program (includes Nurse on Call) 

The MEGT Commitment 

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work. 

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.