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We're Hiring!

Customer Service Officer - CPU

  • 492462
  • Sydney
  • Administration
  • Customer Service
  • Fixed Term
  • Full time

About MEGT

MEGT is an Australian not-for-profit business which has helped create great job outcomes for more than one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. We know that investing in people is what grows our business and are committed to nurturing the personal and professional development of all our staff.

Our Purpose statement is not only about creating employment solutions for the customer we support, but our staff as well. Our customers come from a diverse range of backgrounds, and so do we. With Inclusion as a core Value, we hope to make you feel at home. We also recognise not all needs are the same and offer a range of flexible, hybrid and remote working options. Every person at MEGT contributes to our Purpose and we are proud of what we achieve and how we support the community around us. We invite you to be part of our story. Are you up for the challenge?

The MEGT Difference

At MEGT we understand that life come first, then work. Some of the ways in which we can support you include:

  • Flexible, hybrid and remote working arrangements
  • Paid Parental Leave – 14 weeks primary carer and 2 weeks secondary carer
  • Salary packaging options
  • Generous leave entitlements, including three days of leave at Christmas as a gift and the opportunity to buy additional leave or cash out annual leave
  • Access to an employee benefits platform with discounts at popular retailers, restaurants and experiences
  • Career growth including study support, on-the-job training, professional memberships, coaching opportunities and leadership pathways
  • Employee Assistance Program for staff and family members
  • Pro-rata long service leave after seven years
  • 17.5% annual leave loading


The Opportunity

Based from our Parramatta office this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. 

Reporting to the Administration Team Leader, you will be an important support role in managing internal and external stakeholders whilst providing excellent customer service and administration support. 

The purpose is to assist and ensure the accuracy of Australian Apprenticeship Trainee contracts, compliance, and the completion of administrative tasks. This exciting role is fast paced, highly rewarding and requires an exceptional eye for detail and passion for supporting your colleagues.

As an MEGT Customer Service Officer, this is a great stepping stone to further develop and establish your career in a growing company. MEGT's core value, collaboration, will be vital to your success. We know that working together achieves better outcomes and strengthens our network of business relationships with our clients. 


About you

You will have experience in a similar environment ideally within customer service and administration. You must be able to demonstrate the ability to work collaboratively in a team to achieve our clients contractual obligations and in turn support the completion of Australian Apprenticeships: 

  • Demonstrated ability to foster positive relationships with various stakeholders including colleagues and clients 
  • Excellent oral and written communication skills
  • Ability to review contracts to ensure accuracy and compliance 
  • Strong problem solving skills and ability to interpret and assess information
  • Proven experience in meeting set targets, KPIs and customer service standards
  • High computer literacy 
  • Efficiency working autonomously 
  • Previous experience in administrative environment desirable 

This full-time fixed-term position is available in line with the AASN contract ending 30 June 2023, with the possibility of extension.

The successful applicant will be required to undertake pre-employment checks which may include a National Police Check, State/Territory Working with Children Check, two reference checks and verify your right to work in Australia.


How to Apply

Please submit your resume by clicking the apply button below.

MEGT (Australia) Ltd is committed to creating an inclusive workplace and building a diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people, and people with disability.


Apply Now

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