About MEGT 

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982 

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

 
The MEGT Difference 

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: 

• Flexible working arrangements
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options 
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members  
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

The Opportunity 

Based from Parramatta, this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. 

The Customer Service Officer – CPU contributes to providing quality customer service to the Australian Apprenticeship Support Network (AASN) and its customers.  This opportunity is an important support role within MEGT’s ANP Division and is responsible for providing internal and external customers with excellent service by providing resolutions to issues. 

As a Customer Service Officer, you will be working with both internal and external stakeholders to ensure our customers are satisfied and our business goals are met. This is where one of MEGT’s core values Collaboration will be vital to your success. We know that working together achieves better outcomes and strengthens our network of business relationships with our clients.  

About you 

You will have experience in a similar environment, ideally within customer service and administration. You must be able to demonstrate the ability to ensure all contact with MEGT’s customers are attended to promptly and efficiently and in a professional manner, along with: 

• proven oral and written communication skills including professional phone manner and accurate spelling and grammar 
• ability to take ownership of customer issues to find solutions and work with internal stakeholders to resolve these 
• demonstrated ability to interpret and analyse information 
• ability to use initiative and self manage workloads 
• problem solving and ability to identify escalation points 
• well presented with a professional, confident and friendly approach 
• maintain strict confidentiality at all times 
• be willing to contribute to personal and organisational development 
• knowledge of the Australian Apprenticeship Support Network Program would be desirable 
• relevant administration qualifications or experience 

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

 
How to Apply 

We want to make finding your ME with MEGT accessible and inclusive.  

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.