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We're Hiring!

Customer Service Officer - Field

  • 492440
  • Brisbane
  • Administration
  • Customer Service
  • Fixed Term
  • Full time

About MEGT


MEGT is an Australian not-for-profit business which has helped create great job outcomes for more than one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. We know that investing in people is what grows our business and are committed to nurturing the personal and professional development of all our staff.

Our Purpose statement is not only about creating employment solutions for the customer we support, but our staff as well. Our customers come from a diverse range of backgrounds, and so do we. With Inclusion as a core Value, we hope to make you feel at home. We also recognise not all needs are the same and offer a range of flexible, hybrid and remote working options. Every person at MEGT contributes to our Purpose and we are proud of what we achieve and how we support the community around us. We invite you to be part of our story. Are you up for the challenge?

The MEGT Difference


At MEGT we understand that life come first, then work. Some of the ways in which we can support you include:

  • Flexible, hybrid and remote working arrangements
  • Paid Parental Leave – 14 weeks primary carer
  • Salary packaging options
  • Generous leave entitlements, including three days of leave at Christmas as a gift and the opportunity to buy additional leave or cash out annual leave
  • Fully maintained company car (if applicable)
  • Access to an employee benefits platform with discounts at popular retailers, restaurants and experiences
  • Career growth including study support, on-the-job training, professional memberships, coaching opportunities and leadership pathways
  • Employee Assistance Program for staff and family members
  • Pro-rata long service leave after seven years
  • 17.5% annual leave loading

 

The Opportunity

 

Based from our Milton location, this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP

Reporting to the Customer Service Manager, you will be responsible for exceptional internal and external customer service via the phone and email while also providing a high level of administration support. This varied role will involve processing contracts, taking inbound calls, working with job seekers and assisting ANP Field staff in completing their roles.​

As a Customer Service Officer role, you will be working with both internal and external stakeholders to ensure our customers are satisfied and our business goals are met. This is where one of MEGT’s core values Collaboration will be vital to your success. We know that working together achieves better outcomes, and strengthens our network of business relationships with our clients.

 

This full-time fixed-term position is available in line with the AASN contract ending 30 June 2023, with the possibility of extension.

 

About you

 

You will be a dedicated, enthusiastic, and passionate professional with a background in administration, sales support or customer service including:

  • Excellent communication and interpersonal skills
  • Demonstrated experience managing inbound and outbound calls
  • Ability to build relationships with various internal and external stakeholders
  • Accurate and efficient date entry skills with a high attention to detail
  • High computer literacy across various software
  • Demonstrated ability to interpret and analyse information
  • Proven experience in meeting set KPIs and customer service standards
  • Strong initiative and ability to self manage workloads

 

The successful applicant will be required to undertake pre-employment checks which may include a National Police Check, State/Territory Working with Children Check, two reference checks and verify your right to work in Australia.

 

How to Apply

Please submit your resume by clicking the apply button below.

MEGT (Australia) Ltd is committed to creating an inclusive workplace and building a diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people, and people with disability.

Apply Now

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