About MEGT 

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982 

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 
 
The MEGT Difference 

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: 

• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options 
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members  
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

Based from our Southport office and reporting to the Site Lead, this is a great opportunity for a dynamic Customer Service Officer to join MEGT’s Employment Services Division and be part of the Transition to Work (TtW) contract, where we aim to support young job seekers to complete training, education, and/or find meaningful and sustainable employment. The role is to be the first point of contact for our Southport site for face to face, phone, email, and online enquiries, as well as supporting our Coomera site as well. The Customer Service Officer will support the Site Lead and team members with administration and general day to day running of the site.

This role is a parental leave cover until June 2025.

Key Responsibilities include but are not limited to:

• Provide prompt, professional and responsive service, experience, advice and support to all customers.
• Provide a positive and friendly welcome for, and engage and build rapport and relationships with, all customers (internal and external) entering the site as the first point of contact.
• Follow up and respond to customer enquiries or redirect enquiries to relevant MEGT divisions or roles within agreed service standards.
• Assist Site Lead and other staff with general site and administrative duties as required (including managing invoices and multiple credit cards) 
• Ongoing record keeping, compliance and contractual obligations as required by the TtW deed

About you

You will be an ambitious, adaptable, and personable self-starter with a passion for providing excellent customer service and administrative assistance to the team in Southport and Coomera. You will also possess:    

• Excellent customer service skills, demonstrating a passion for customer satisfaction and outcomes
• Experience and capability to successfully influence and negotiate within a complex and fast-changing business environment in order to achieve efficient and effective business outcomes. 
• Demonstrated experience managing multiple priorities and implementation of time management skills 
• Sound organisational skills and proven ability to exercise initiative, determine workload priorities and complete tasks within required timeframes including the ability to act quickly to resolve problems and refer queries to the appropriate staff member
• Demonstrated competency with digital literacy including multiple Microsoft Office applications and Adobe Acrobat. 
• Passion for working collaboratively and consultatively with internal and external stakeholders at varying levels of responsibility

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.