About MEGT 

 
MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982 

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

 
 
The MEGT Difference 

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: 

• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options 
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members  
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

The Opportunity 

Based in Melton, this role is a part of MEGT’s Employment Services Division which is an employment solutions provider for people that face barriers to obtaining sustainable employment.  The Customer Service Officer role is responsible for providing high quality customer experience for the general public in the delivery of the Workforce Australia Deed.   

The role is to be the first point of contact for a MEGT Workforce Australia site for face to face, phone, email, and online enquiries, as well as to support the Site Lead and team members, in the delivery of the Workforce Australia contract and in the administration and general day to day running of the site. 

About you 

You will have experience in a similar environment ideally within customer service and administration. You must be able to demonstrate the ability to work collaboratively in a team to achieve our clients contractual obligations and in turn support the completion of Australian Apprenticeships:  

• Demonstrated ability to foster positive relationships with various stakeholders including colleagues and clients  
• Excellent oral and written communication skills 
• Confidence in dealing with enquiries face to face and managing competing priorities  
• Proven experience in exceeding customer service standards 
• High computer literacy  
• Efficiency working autonomously  
• Previous experience in administrative environment desirable  

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

How to Apply 

We want to make finding your ME with MEGT accessible and inclusive.  

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.