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We're Hiring!

Mentoring – Customer Service Officer

  • 492461
  • Hobart
  • TAS - Regional
  • Administration
  • Customer Service
  • Human resources
  • Fixed Term
  • Full time

About MEGT

MEGT is an Australian not-for-profit business which has helped create great job outcomes for more than one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. We know that investing in people is what grows our business and are committed to nurturing the personal and professional development of all our staff.

Our Purpose statement is not only about creating employment solutions for the customer we support, but our staff as well. Our customers come from a diverse range of backgrounds, and so do we. With Inclusion as a core Value, we hope to make you feel at home. We also recognise not all needs are the same and offer a range of flexible, hybrid and remote working options. Every person at MEGT contributes to our Purpose and we are proud of what we achieve and how we support the community around us. We invite you to be part of our story. Are you up for the challenge?

The MEGT Difference

At MEGT we understand that life come first, then work. Some of the ways in which we can support you include:

  • Paid Parental Leave – 14 weeks primary carer and 2 weeks secondary carer
  • Salary packaging options
  • Generous leave entitlements, including three days of leave at Christmas as a gift and the opportunity to buy additional leave or cash out annual leave
  • Access to an employee benefits platform with discounts at popular retailers, restaurants and experiences
  • Career growth including study support, on-the-job training, professional memberships, coaching opportunities and leadership pathways
  • Employee Assistance Program for staff and family members
  • Pro-rata long service leave after seven years
  • 17.5% annual leave loading

 

The Opportunity

Based from our Launceston office this is your opportunity to work for our Apprenticeship Network Provider (ANP) Division, Australia's largest and only national ANP. 

Reporting to the Customer Service Manager Mentoring Services, you will be an important mentor support role in managing internal and external stakeholders whilst providing excellent customer service.

This exciting role is fast paced, highly rewarding and involves inbound and outbound to provide support and mentoring to our apprentices, trainees and clients. The purpose is to assist the apprentice, trainee and employer in the completion of their Australian Apprenticeship. This role will also involve administration and compliance and the ability to meet KPI’s.

As an MEGT Mentor, you will provide support our apprentices and trainees to ensure they complete their qualifications by balancing the demands of their studies and their on-the-job duties. You will provide practical and pastoral support, particularly in cases where the apprentice or trainee may have challenging circumstances to overcome to succeed. This is where on of MEGT’s key value Courage will be needed, as you guide your clients to persevere through obstacles and help them achieve their career goals.

About you

You will have experience in a similar environment ideally within employment services, community services or a call centre environment. You must be able to demonstrate the ability to engage, respect and support customers of diverse demographics and social backgrounds with a strong focus on youth including: 

  • Demonstrated ability to foster positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
  • Excellent oral and written communication skills
  • Ability to provide exceptional mentoring and guidance 
  • Strong problem solving skills and ability to interpret and assess information
  • Proven experience in meeting set targets, KPIs and customer service standards
  • Previous experience in youth/social work highly regarded

This full-time fixed-term position is available in line with the AASN contract ending 30 June 2023, with the possibility of extension.

The successful applicant will be required to undertake pre-employment checks which may include a National Police Check, State/Territory Working with Children Check, two reference checks and verify your right to work in Australia.

 

How to Apply

Please submit your resume by clicking the apply button below.

MEGT (Australia) Ltd is committed to creating an inclusive workplace and building a diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people, and people with disability.

 

Apply Now

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