About MEGT  

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.  

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.  

The MEGT Difference 
 
At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements 
• Fully maintained company car 
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank! 
• Access exclusive corporate travel rates for your personal trips!  
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options (no PBI) 
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members including a Nurse on Call service 
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

The Opportunity 

Based from Melton, this is your opportunity to join our Apprentice Connect Provider division and work with Australia’s largest single provider.  

The Workplace Support Consultant (WSC) is an important and diverse support role within the Apprenticeship Connect Provider, engaging with customers across a range of communication methods and assisting the commencement, progress, and continuous improvement of Australian Apprenticeships. 

The primary responsibilities of a Workplace Support Consultant are to provide quality advice and support to Employers, Apprentices and Trainees (Progress Contacts) as well as assist the parties with eliminating potential barriers which may impact completion of their program.  

This will include activities such as: 

• Exceptional customer service via telephone and electronically to support employer, apprentice, trainee, and stakeholder requests related to the retention and completion of a Training Contract.  
• Support customer enquiries, with relevant or requested advice or information to best support and service the customer. 
• Perform and complete assigned field progress contacts weekly and monthly with Australian Apprentices and employers and maintain accurate records. 
• Apply high standards of customer centricity and effective time management skills to maximise productivity. 
• Provide proactive, prompt, efficient and quality information to external customers regarding the Australian Apprenticeship program 
• Contribute to, and support, business development and account management activities. 
• Undertake continuous professional development activities by engaging with the MEGT Performance Development Program (PDP). 

The Workplace Support Consultant role is very customer centric, high levels of quality customer service, administration, and face-to-face communication with MEGT’s employers, apprentices, and trainees. 

About you 

You will be an ambitious, adaptable, and personable self-starter with a passion for customer service and drive to have a positive impact within the community including:  

• Capability to work, often autonomously, acting with trust and integrity to promote positive collaboration and open discussions.
• Proven ability to self-motivate, manage work priorities, meet KPIs and deadlines efficiently 
• Demonstrated commitment to continuous improvement and receptiveness to change.
• Excellent customer service skills, demonstrating a mature, professional approach with a passion for increasing customer satisfaction, driving continuous improvement, and learning. 
• Excellent communication and interpersonal skills. 
• An excellent phone manner for telephone discussion and scheduling appointments. 
• Ability to pragmatically prioritise and manage “field” and “administration” time effectively to successfully achieve results. 
• Accurate and efficient data entry skills with high attention to detail and contractual compliance. 
• Experience in providing an elevated level of customer service.  
• High level of computer literacy across a range of devices and programs. 
• Current driver license or ability to travel  

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

The MEGT Commitment 

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do! 

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

How to Apply 

We want to make finding your ME with MEGT accessible and inclusive.  

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.