MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.  

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.  

 

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: 

  

• Flexible working arrangements 

• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  

• Generous leave entitlements including 3 days paid close down leave over Christmas  

• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank! 

• Access exclusive corporate travel rates for your personal trips!  

• Opportunity to buy additional annual leave or cash out annual leave  

• Access to salary packaging options (no PBI) 

• Inclusive, supported and continuous growth development through study support   

• Employee Assistance Program for staff and family members including a Nurse on Call service 

• Retail and entertainment discounts across leading brands 

• Pro-rata long service leave after seven years 

  

 

 

Based from Parramatta, this is your opportunity to join our Apprentice Connect Provider division and work with Australia’s largest single provider. The Assistant Team Leader will assist the Administration Team Leader to support a team of Customer Service Officers in the Apprentice Connect Provider Central Processing Unit (CPU) and ensures the unit achieves all requirements, with the ultimate goal of providing ‘Service Excellence’ to our customers. 

 

The role assists the Administration Team Leader to ensure that the administrative requirements of the Support Services contract and relevant State/Territory Training Agreements are fulfilled efficiently and effectively. In addition, the role identifies areas for improvement and assists the Team Leader to lead the team, provide training, and ensure targets are met.   

  

MEGT's core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do!  

  

 

You will have a passion for customer service, with experience in a supervisory role and the ability to motivate team members, along with:  

  

• Experience in leading and motivating a team, including coaching, developing and guiding staff  

• Excellent customer service skills and the ability to deal with complex issues  

• Excellent interpersonal and communication skills with the ability to communicate effectively at all levels and build and maintain strong relationships 

• Experience in working within set guidelines and policy frameworks  

• Strong attention to detail with an understanding of quality assurance and compliance  

• Experience in administration and data entry  

• Experience with providing adequate training for Customer Service Officers – Central Processing Unit)  

• Demonstrated ability to work as part of team to drive, influence and achieve performance, financial and contractual commitments  

• High level of computer literacy across a range of programs 

• A thorough understanding of the lifecycle of a National Training Contract and Apprentice Connect Provider sales process 

  

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

 

 

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do! 

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

  

 

We want to make finding your ME with MEGT accessible and inclusive.  

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.