Assessment Services Consultant
- 493788
- Gold Coast
- Apprentice Connect Provider
- Full time
The Opportunity
Ready to take your career to the next level? Join us as an Assessment Services Consultant and become a key player in our Apprentice Connect Provider division! Based in Southport, this is your chance to thrive with Australia's largest single provider.
In this pivotal role, you’ll be working closely with employers and apprentices to ensure both parties are well-prepared from the start. You'll conduct essential pre-commencement checks and clearly explain key processes, making sure the right support is in place for a smooth experience on both sides.
Day to day you will provide exceptional customer service and be responsible for but not limited to:
- Conduct video-based assessment conversations with Australian Apprentices as part of the Get Ready Check process.
- Build rapport, actively listen and ask thoughtful follow-up questions to understand individual circumstances and identify potential barriers to apprenticeship success.
- Deliver exceptional customer service across video, phone and digital channels, providing timely and accurate support.
- Collaborate with internal teams and external stakeholders to ensure a seamless customer experience.
- Maintain accurate assessment records and customer information in line with quality and compliance requirements.
- Consistently achieve quality and productivity targets by effectively managing assessment volumes, conversation timeframes and customer outcomes.
About you
You will be a positive, adaptable, and driven self-starter with a passion for providing excellent customer service and support. With experience in customer service, administration, recruitment or employment services you will bring your:
- Confidence communicating with customers via video and phone, with the ability to build trust and rapport quickly.
- Strong listening skills and the confidence to ask thoughtful follow-up questions while working within established assessment frameworks.
- The ability to interpret and apply guidelines, using sound judgement to identify and escalate potential barriers where required.
- Proven capacity to meet set targets and KPIs.
- Strong attention to detail and proven accurate and efficient data entry skills.
- Demonstrated high level of computer literacy across a range of programs.
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
We’re proud to be certified Great Place to Work several years in a row and Great Place to Work for Women 2025 – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
- Hybrid & flexible working options
- 14 weeks paid parental leave after 6 months
- $500 My Benefits voucher referral bonus
- 3 paid Christmas close-down days
- Buy or cash out extra annual leave + 17.5% leave loading
- Pro-rata long service leave after 7 years
- Salary packaging available (non-PBI)
- Professional development & study support
- Travel, retail, entertainment and health insurance discounts
- Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
How to Apply
Ready to find your ME with MEGT? Click ‘Apply’ to submit your application.
If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.
