About MEGT

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.

The MEGT Difference

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In
• Generous leave entitlements including 3 days paid close down leave over Christmas
• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank!
• Access exclusive corporate travel rates for your personal trips!
• Opportunity to buy additional annual leave or cash out annual leave
• Access to salary packaging options (no PBI)
• Inclusive, supported and continuous growth development through study support  
• Employee Assistance Program for staff and family members including a Nurse on Call service
• Retail and entertainment discounts across leading brands
• Pro-rata long service leave after seven years

The Opportunity

Are you a strategic thinker with a passion for driving IT excellence? MEGT is seeking an experienced IT Operations Manager to join our dynamic IT Operations team and play a pivotal role in delivering value to the organization.

Located in Ringwood, this is a unique opportunity to lead a dynamic team, working across a broad range of technology infrastructure projects. You’ll have the chance to explore cutting-edge technologies while collaborating closely with the business to drive innovation.

Reporting into the Head of IT Services, you will oversee the operations of our IT infrastructure, network, security, second-level support services, and contribute to the delivery of critical IT projects including:

• Facilitate interdepartmental communication and allocate tasks/resources for daily operations and major projects.
• Ensure efficient resource allocation and cost-effective, timely support/solutions.
• Manage day-to-day operations in purchasing, product & vendor support, and carrier management.
• Drive process improvements and implement documentation for problem resolution.
• Maintain IT inventory, ensuring procurement, support, and maintenance of IT equipment and software licenses.
• Uphold RFFR & ISO27001 compliance and manage control implementations.
• Provide hands-on leadership and assistance to staff for technical issues and system usage.
• Produce timely and meaningful reports for Senior Management, including IT operations and trend reports.
• Achieve financial objectives by managing budgets, forecasting requirements, and analyzing variances.
• Plan and respond to service outages, addressing issue rectification/remediation.
• Participate in IT Change Management reviews and approvals.
• Identify, recommend, and implement end-user training programs to improve computer literacy.
• Act as a key stakeholder in Critical Incident Management processes.
• Conduct yearly staff performance reviews.
• Co-ordinate and participate in Information Security Management tasks and audits.
• Request feedback to ensure solutions meet business and organizational needs.
• Communicate complex issues effectively to a range of stakeholders.
• Analyze diverse resources and data to inform decision-making and recommendations.

About You

You will draw on your extensive experience and in-depth understanding of infrastructure combined with your customer-focused and trailblazing mindset.

With a passion for people management and commitment to excellence, you'll thrive in a united and close-knit team that is focused on achieving shared success while enjoying the journey together. To be successful, you will have including but not limited to:

• At least 5 years of experience managing staff in a technology support role.
• Tertiary qualifications in Information Technology or related fields (ITIL Essentials Foundation, Project Management, or Quality Systems ISO accreditation a plus).
• Proven leadership skills in an IT infrastructure or operations environment with the ability to build strong working relationships.
• Certification in Microsoft technologies (e.g., Microsoft 365, Azure) or relevant experience.
• Strong background in delivering exceptional customer service with a focus on outcomes.
• Extensive experience in senior IT roles, preferably within cloud-first environments and regulated organizations.
• Experience with both cloud and on-premise technologies (e.g., Azure, AD, Fortinet firewalls, Veeam backup, MS SharePoint, VPN).
• Familiarity with security frameworks such as ISO27001 & RFFR.
• Expertise in Microsoft operating systems and networking technologies.
• Strong problem-solving skills, highly organized with an analytical mindset.
• Ability to influence stakeholders and manage vendors, including Managed Service Providers (MSPs).
• Demonstrated experience leading, mentoring, and managing a high-performing team.
• Knowledge of emerging technologies and their potential applications in IT strategy.
• Excellent interpersonal, written, and verbal communication skills.
• Passion for service excellence and results-driven outcomes.

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do!

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us

How to Apply

We want to make finding your ME with MEGT accessible and inclusive.

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.