About MEGT 

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982 

Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

 
The MEGT Difference 

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: 

• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options 
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members  
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

The Opportunity 

Based from our Ringwood office, the role of Customer Experience Representative is responsible for providing a high-quality customer service experience resulting in leads and/or sign-ups for our Recruitment & Management Service, Employment Services (Work Force Australia & Transition to Work contracts), and our Apprenticeship Network. 

The role of MEGT’s Call Centre team is to receive national inbound calls, live chats, and emails, as well as making outbound calls as required. The role also performs reception duties at the Ringwood Head Office to internal and external customers. External customers include both business to business and business to consumer. 

Please note that this role is a parental leave cover until May 2025.

About you 

You will have experience in a similar environment ideally within a reception, call centre or customer service environment. You must be able to demonstrate the ability to engage, respect and support customers of diverse demographics and social backgrounds with a strong focus on youth including:  

• Previous Call Centre or Reception experience desired  
• Proven ability to actively manage relationships with customers to achieve sustained success. 
• Experienced in outbound and inbound telephone calls 
• Demonstrated high-quality communication and interpersonal skills with the ability to work effectively and collaboratively as a member of a diverse team 
• Ability to build and prioritise positive collaborative relationships, balancing short-term gains with long-term considerations.  
• Intermediate level of digital literacy across multiple Microsoft suite products and programs 

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

How to Apply 

We want to make finding your ME with MEGT accessible and inclusive.  

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.