About MEGT  

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.  Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.  

The MEGT Difference 
 
At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:   

• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In 

• Generous leave entitlements including 3 days paid close down leave over Christmas  

• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank! 

• Access exclusive corporate travel rates for your personal trips!  

• Opportunity to buy additional annual leave or cash out annual leave  

• Access to salary packaging options (no PBI) 

• Inclusive, supported and continuous growth development through study support   

• Employee Assistance Program for staff and family members including a Nurse on Call service 

• Retail and entertainment discounts across leading brands 

• Pro-rata long service leave after seven years 

The Opportunity 

Based from Ipswich, you’ll be part of a united, fun, and close-knit team delivering exceptional service to both internal and external customers. Your savvy approach will shine as you manage inbound calls, emails, and administrative support, ensuring contracts are processed efficiently and assisting field staff to thrive in their roles. 

This dynamic position lets you collaborate with stakeholders, solve challenges, and strengthen MEGT’s reputation by fostering strong relationships and delivering outstanding outcomes.  

Key Responsibilities: 

• Deliver outstanding customer service over the phone and via email. 

• Assist with Training Contracts, incentive claims, support loan applications, and related documentation. 

• Address and follow up customer enquiries within service standards. 

• Maintain and update customer records accurately. 

• Support customers with completing program-related forms. 
  
  

About you 

You will be a driven, motivated and passionate professional with a background in administration, sales support or customer service including: 

• Excellent communication and interpersonal skills via both phone and email 

• Ability to build relationships with various internal and external stakeholders 

• Accurate and efficient date entry skills with a high attention to detail 

• High computer literacy across various software 

• Demonstrated ability to interpret and analyse information 

• Proven experience in meeting set KPIs and customer service standards 

• Strong initiative and ability to self manage workloads