MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.  

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.  

  

 

 

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT: 

 

• Flexible working arrangements 

• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  

• Generous leave entitlements including 3 days paid close down leave over Christmas  

• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank! 

• Access exclusive corporate travel rates for your personal trips!  

• Opportunity to buy additional annual leave or cash out annual leave  

• Access to salary packaging options (no PBI) 

• Inclusive, supported and continuous growth development through study support   

• Employee Assistance Program for staff and family members including a Nurse on Call service 

• Retail and entertainment discounts across leading brands 

• Pro-rata long service leave after seven years 

 

 

Based in either Parramatta or Campbelltown, this is your chance to join MEGT’s Apprenticeship Connect Provider division—Australia’s largest single provider—and make an impact! 

 

As a Customer Service Officer – Central Processing Unit (CPU), you’ll thrive in delivering quality service to our Australian Apprenticeship Support Services customers. This critical role supports both internal and external stakeholders, resolving issues and ensuring satisfaction at every touchpoint. 

 

We’re looking for someone savvy, solutions-focused, and ready to work united with our team to achieve outstanding business outcomes. Together, we’ll strengthen client relationships and support Australia’s future workforce. 

Key Responsibilities: 

 

• Refer customers to appropriate agencies like STAs, RTOs, or other organisations as needed. 

• Manage your workload, resolving complex issues or escalating when necessary. 

• Process paperwork accurately and efficiently, meeting required KPIs. 

• Handle administrative tasks in line with contract and internal guidelines. 

• Offer advice and support to internal and external stakeholders, ensuring contract compliance. 

 

 

You bring customer service and administration experience, with a track record of professionalism and efficiency. Here's what you’ll need: 

 

• Strong written communication skills, including a professional phone manner and accurate grammar. 

• Problem-solving skills with the ability to own customer issues and collaborate with internal teams for resolutions. 

• Analytical abilities to interpret and evaluate information. 

• Self-management, initiative, and workload prioritisation. 

• Commitment to confidentiality and continuous development. 

• Knowledge of the Australian Apprenticeship Support Services Program (desirable). 

• Relevant administration qualifications or experience. 

 

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

 

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do! 

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

  

 

We want to make finding your ME with MEGT accessible and inclusive.  

 

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.