About MEGT

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.

The MEGT Difference
 
At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:

• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In
• Generous leave entitlements including 3 days paid close down leave over Christmas
• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank!
• Access exclusive corporate travel rates for your personal trips!
• Opportunity to buy additional annual leave or cash out annual leave
• Access to salary packaging options (no PBI)
• Inclusive, supported and continuous growth development through study support  
• Employee Assistance Program for staff and family members including a Nurse on Call service
• Retail and entertainment discounts across leading brands
• Pro-rata long service leave after seven years

The Opportunity

Based in Southport, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers! As a Customer Service Officer, you’ll deliver a high-quality experience to job seekers whilst supporting the delivery of the Transition to Work contract. 

You’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.

 This role is a Parental leave cover until June 2025 and is part time working 20 hours a week between 1pm - 5pm. 

About you

You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re confident handling enquiries, juggling priorities, and exceeding service standards:

• Demonstrated ability to foster positive relationships with various stakeholders
• Excellent oral and written communication skills
• Confidence in dealing with enquiries face to face and managing competing priorities
• Proven experience in exceeding customer service standards
• High computer literacy 
• Efficiency working autonomously 
• Previous experience in administrative environment desirable 

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do!

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us

How to Apply

We want to make finding your ME with MEGT accessible and inclusive.

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.