About MEGT

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.

The MEGT Difference

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:

• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In
• Generous leave entitlements including 3 days paid close down leave over Christmas
• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank!
• Opportunity to buy additional annual leave or cash out annual leave
• Access to salary packaging options (no PBI)
• Inclusive, supported and continuous growth development through study support  
• Employee Assistance Program for staff and family members including a Nurse on Call service
• Retail and entertainment discounts across leading brands
• Pro-rata long service leave after seven years

The Opportunity

Based from our Sunshine location, this is your opportunity to work for our united Apprentice Connect Provider Division, Australia's largest single provider.

Reporting to the Customer Service Manager, you will be responsible for exceptional internal and external customer service via the phone and email while also providing a high level of administration support.

This dynamic role will involve processing contracts, taking inbound calls, working with job seekers and assisting field staff in completing their roles.​

As a savvy Customer Service Officer, you will work with both internal and external stakeholders to ensure our customers are satisfied and our business goals are met.

About you

You will be a driven, motivated and passionate professional who thrives in an administration, sales support and customer service environment including:

• Excellent communication and interpersonal skills via both phone and email
• Ability to build relationships with various internal and external stakeholders
• Accurate and efficient date entry skills with a high attention to detail
• High computer literacy across various software
• Demonstrated ability to interpret and analyse information
• Proven experience in meeting set KPIs and customer service standards
• Strong initiative and ability to self manage workloads

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do!

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us

How to Apply

We want to make finding your ME with MEGT accessible and inclusive.

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.