About MEGT  

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.  

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.  

The MEGT Difference 
 
At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank! 
• Access exclusive corporate travel rates for your personal trips!  
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options (no PBI) 
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members including a Nurse on Call service 
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

The Opportunity  

Based in Perth, join our Apprentice Connect Provider division and make a difference with flexible, hybrid working arrangements. As a Customer Service Officer – Telephone Contact, you'll conduct progress calls to apprentices, trainees, and their employers, supporting them through their journey from commencement to key milestones and successful completion. 

The role and responsibilities of the position includes:

• Conduct telephone progress contacts with apprentices and employers, maintaining accurate records.
• Deliver exceptional customer service via phone and email to support apprenticeship retention and completion. 
• Provide timely and accurate information about the Australian Apprenticeship program and available support services. 
• Ensure accurate data entry and reporting in MEGT and government systems. 
• Identify issues affecting apprenticeship progress and refer to mentoring or other services as needed. 
• Meet KPIs while ensuring compliance with policies and procedures. 

About you 

We’re seeking someone who can:

• Build strong relationships with customers, including youth and diverse groups. 
• Manage outbound calls to meet targets and support apprentices and employers. 
• Communicate professionally with excellent oral and written skills. 
• Solve problems, take ownership of issues, and work collaboratively. 
• Deliver exceptional service with confidentiality and tact. 
• Use Microsoft Suite confidently. 
• Knowledge of Australian Apprenticeships or relevant admin experience (desirable) 
• Relevant administration qualifications or experience are also desirable but not essential. 

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

The MEGT Commitment 

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.  

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do! 

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us 

How to Apply 

We want to make finding your ME with MEGT accessible and inclusive.  

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.