About MEGT

MEGT is an Australian not-for-profit organization that has created job outcomes for over one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all. People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work. 

MEGT is committed to being an Equal Opportunity Employer and Child Safe Organization. We value safety, diversity, and inclusion, encouraging all applicants, including minorities, genders, protected veterans, First Nations People, and individuals with disabilities, to find their ME with MEGT. Learn more about our inclusive workplace at [MEGT](https://www.megt.com.au/about-us).

The MEGT Difference

As a Great Place to Work, MEGT offers meaningful benefits to support work-life balance and career growth:

• Flexible working arrangements
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In  
• Generous leave entitlements including 3 days paid close down leave over Christmas  
• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank!
• Opportunity to buy additional annual leave or cash out annual leave  
• Access to salary packaging options (no PBI)
• Inclusive, supported and continuous growth development through study support   
• Employee Assistance Program for staff and family members including a Nurse on Call Service
• Retail and entertainment discounts across leading brands 
• Pro-rata long service leave after seven years 

The Opportunity

Based in Parramatta or Campbelltown, this is your opportunity to join our Apprentice Connect Provider division and work with Australia’s largest single provider.

The Customer Service Officer – Central Processing Unit (CPU) plays a crucial role in providing quality customer service to the Australian Apprenticeship Support Services and its customers.

As a Customer Service Officer, you'll work with internal and external stakeholders to ensure customer satisfaction and meet business goals. Collaboration is key to success, strengthening our network of business relationships.

About You

You have experience in customer service and administration, demonstrating prompt and efficient customer interactions. Key skills and attributes include:

• Strong oral and written communication skills, including professional phone manners and accurate spelling and grammar
• Ability to take ownership of customer issues and work with internal stakeholders for resolutions
• Ability to interpret and analyze information
• Initiative and self-management of workloads
• Problem-solving skills and identifying escalation points
• Professional, confident, and friendly approach
• Maintaining strict confidentiality
• Commitment to personal and organizational development
• Knowledge of the Australian Apprenticeship Support Network Program (desirable)
• Relevant administration qualifications or experience

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications. 

How to Apply

We aim to make finding your ME with MEGT accessible and inclusive. Submit your application by clicking the apply button. For alternative application formats, assistance, or questions about the role, contact our Talent Acquisition Team at recruitment@megt.com.au or 1300 634 863.