The Opportunity

Located in Ringwood, this is a unique opportunity to lead a dynamic team, working across a broad range of technology infrastructure projects. You’ll have the chance to explore cutting-edge technologies while collaborating closely with the business to drive innovation.

Reporting into the Head of IT Services, you will oversee the operations of our IT infrastructure, network, security, second-level support services, and contribute to the delivery of critical IT projects including:

• Facilitate interdepartmental communication and allocate tasks/resources for daily operations and major projects.
• Ensure efficient resource allocation and cost-effective, timely support/solutions.
• Manage day-to-day operations in purchasing, product & vendor support, and carrier management.
• Drive process improvements and implement documentation for problem resolution.
• Maintain IT inventory, ensuring procurement, support, and maintenance of IT equipment and software licenses.
• Uphold RFFR & ISO27001 compliance and manage control implementations.
• Provide hands-on leadership and assistance to staff for technical issues and system usage.
• Produce timely and meaningful reports for Senior Management, including IT operations and trend reports.
• Achieve financial objectives by managing budgets, forecasting requirements, and analyzing variances.
• Plan and respond to service outages, addressing issue rectification/remediation.
• Participate in IT Change Management reviews and approvals.
• Identify, recommend, and implement end-user training programs to improve computer literacy.
• Act as a key stakeholder in Critical Incident Management processes.
• Conduct yearly staff performance reviews.
• Co-ordinate and participate in Information Security Management tasks and audits.
• Request feedback to ensure solutions meet business and organizational needs.
• Communicate complex issues effectively to a range of stakeholders.
• Analyze diverse resources and data to inform decision-making and recommendations.

About You

You combine extensive infrastructure expertise with a strong hands-on approach, staying close to the technology and actively contributing to solution design, delivery, and problem‑solving. You are customer‑focused, trailblazing, and comfortable operating at both a strategic and technical level.

With a passion for people management and commitment to excellence, you'll thrive in a united and close-knit team that is focused on achieving shared success while enjoying the journey together. To be successful, you will have including but not limited to:

• At least 3 years of experience managing staff in a technology support role with at least 5 years of Senior Infrastructure Engineering experience.
• Tertiary qualifications in Information Technology or related fields (ITIL Essentials Foundation, Project Management, or Quality Systems ISO accreditation a plus).
• Proven leadership skills in an IT infrastructure or operations environment with the ability to build strong working relationships.
• Certification in Microsoft technologies (e.g., Microsoft 365, Azure) or relevant experience.
• Strong background in delivering exceptional customer service with a focus on outcomes.
• Extensive experience in senior IT roles, preferably within cloud-first environments and regulated organizations.
• Experience with both cloud and on-premise technologies (e.g., Azure, AD, Fortinet firewalls, Veeam backup, MS SharePoint, VPN).
• Familiarity with security frameworks such as ISO27001 & RFFR.
• Expertise in Microsoft operating systems and networking technologies.
• Strong problem-solving skills, highly organized with an analytical mindset.
• Ability to influence stakeholders and manage vendors, including Managed Service Providers (MSPs).
• Demonstrated experience leading, mentoring, and managing a high-performing team.
• Knowledge of emerging technologies and their potential applications in IT strategy.
• Excellent interpersonal, written, and verbal communication skills.
• Passion for service excellence and results-driven outcomes.

Find your ME at MEGT

At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!

We’re proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:

The MEGT Commitment

At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

• Hybrid & flexible working options  
• 14 weeks paid parental leave after 6 months
• $500 MEGT My Benefits voucher referral bonus
• 3 paid Christmas close-down days
• Buy or cash out extra annual leave + 17.5% leave loading
• Pro-rata long service leave after 7 years  
• Salary packaging available (non-PBI)  
• Professional development & study support  
• Travel, retail, entertainment and health insurance discounts   
• Employee Assistance Program (includes Nurse on Call)  

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.

How to Apply

Ready to find your ME with MEGT? Click ‘Apply’ to submit your application. 

If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.