The Opportunity 

Based in Loganholme or North Lakes, you’ll join our Apprentice Connect Provider, Field Team in a varied role where you’ll play an important role supporting field staff, employers and Apprentices.  

With a mix of customer interaction and administration, this role suits someone who enjoys a fast-paced environment, is comfortable working to KPIs, and takes pride in delivering accurate, compliant and genuinely helpful support. 

Key Responsibilities: 

• Deliver outstanding customer service over the phone and via email. 
• Assist with Training Contracts, incentive claims, support loan applications, and related documentation. 
• Address and follow up customer enquiries within service standards. 
• Maintain and update customer records accurately. 
• Support internal field staff with administrative and program-related tasks. 

About you 

You bring enthusiasm, initiative and a genuine commitment to customer service. Comfortable managing competing priorities, you enjoy being the go-to support for both customers and colleagues. You will also have: 

• Excellent written and verbal communication skills 
• Strong attention to detail with accurate and efficient data entry skills 
• Demonstrated ability to interpret and analyse information 
• Proven experience in meeting set KPIs and customer service standards 
• Strong initiative and ability to self-manage workloads 
• Ability to build relationships with various internal and external stakeholders 
• High level of computer literacy across various systems