This is your opportunity to make a genuine difference in your community while working in a supportive, high-performing team that lives MEGT’s Purpose and Values every day. 

You will engage job seekers facing barriers to sustainable employment, increase their work readiness, and secure lasting training or job outcomes. You will deliver tailored vocational and non-vocational interventions, build strong employer relationships, and contribute to MEGT’s reputation as a trusted provider to job seekers, industry, and government. 

Key Responsibilities: 

• Build strong relationships with a caseload of job seekers through regular interactions.
• Create, update and regularly review individual Job Plans.
• Identify job seekers' barriers, goals, and career preferences using assessment tools.
• Deliver 1:1 coaching, group workshops, digital literacy programs, work experience, and referrals to specialist providers (psychological, medical, housing, drug & alcohol, etc.)
• Proactively source vacancies through cold-calling, canvassing, and reverse marketing.
• Collaborate with employers to support job seekers during the hiring and onboarding process. 
• Maintain accurate, compliant records and meet all contractual administration timeframes. 

You will be a motivated, adaptable, and personable self-starter with a passion for customer service and drive to have a positive impact within the community, along with:   

• Strong customer service skills, ideally face-to-face, with a focus on outcomes
• Excellent communication, professionalism, and maturity
• Proven ability to meet KPIs and work autonomously
• A commitment to continuous improvement and embracing change
• Collaborative mindset and experience engaging with diverse stakeholders
• Understanding of job seeker challenges (Employment Services or Case Management experience highly regarded)
• High digital literacy and strong problem-solving skills
• A current driver’s license and the ability to travel