Based in our Milton or Loganholme office, and reporting to the State Service Delivery Manager, you will play a pivotal role in supporting Apprentices and Trainees throughout their employment and training journey.  

This varied role focuses on coaching, workplace safety, employer engagement and account management, with the objective of maximising completion rates and delivering positive, high-quality outcomes for apprentices, trainees and host employers. 

Key responsibilities include: 

• Coach, support and guide Apprentices and Trainees throughout their employment. 
• Conduct regular site visits to monitor wellbeing and ensure WHS compliance. 
• Identify and address personal, workplace, and training barriers early. 
• Liaise with host employers and RTO to monitor training progress. 
• Coordinate on and off the job training in line with training plan requirements. 
• Support injury management and Return to Work Plans. 
• Maintain accurate records and meet compliance and reporting requirements. 
• Manage client accounts and generate business opportunities aligned to growth targets. 

About you  

You are proactive, empathetic, and outcome-focused, with a genuine passion for supporting Apprentices, Trainees and host employers, along with:  

• Passion for working with young people, supporting others and solving problems 
• Strong communication and interpersonal skills  
• Experience in coaching, case management, or related role 
• Sales and/or business development capability, with a customer-focused approach 
• Proven ability to build and maintain relationships with different stakeholders 
• Sound understanding of Workplace Health & Safety requirements 
• Familiarity with the VET sector (desirable) 
• Strong digital literacy across Microsoft Suite and CRM systems 
• Current driver’s licence and ability to travel